Shipping policy

We currently offer free shipping Australia wide.

We also ship to New Zealand and the United States at the courier recommended rate. If you are looking to order outside of these regions please contact admin@bespokeskintechnology.com for a quote.

All Bespoke Skin Technology orders are shipped from Melbourne Australia via courier or Australia Post.

You’ll receive an email confirmation once your order has been packed.

Standard shipping is free of charge for all orders within Australia.

Please allow 2 – 3 days for delivery to Metropolitan areas* and 5 -10 days for all other areas.

* Metropolitan areas in Sydney, Melbourne and Brisbane only.

Our couriers do not deliver on Australian public holidays or weekends.

Shipping may take additional time during sale periods, holidays and extreme weather.

Yes. We ship to PO Boxes Australia wide with Australia Post. 

If you parcel hasn’t arrived in the time periods specified above or if you’d like additional information please email your enquiry to admin@bespokeskintechnology.com 

Return policy

If you are not completely satisfied with your purchase for any reason, please review our return, refund, and exchange policies below.

If there is a problem or fault with an open product please contact: admin@bespokeskintechnology.com to arrange a replacement. Please do not discard the item as we will need it to be collected by our courier.

N.B Products purchased online cannot be returned via a retail outlet, likewise we do not accept mail returns for merchandise originally purchased at a retail location. 

Online purchases can be easily returned for FREE (no return shipping or handling fees) by mail by following the below procedure. We will refund your purchase price, excluding your original shipping charges, if applicable, unless the return was a result of our error.

N.B. Unless the product is faulty, products must be returned unopened in new condition and within 14 days of delivery receipt. If you are unsure if your product is eligible for return please email: Admin@bespokeskintechnology.com

Step 1. Email Admin@bespokeskintechnology.com with the following information: first name, surname, email address, contact telephone number and order number which can be found on your emailed order confirmation receipt.

Step 2. We will send you a pre-paid return satchel.

Step 3. Place the products together with a copy of your emailed confirmation receipt into the satchel.

Step 4. Notify us that the parcel is ready for collection by emailing: Admin@bespokeskintechnology.com and we will organise for it to be collected.

Step 5. Upon receipt of the returned products we will process a refund. Please allow two weeks for your return to be processed. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction. If you paid with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item.

 

Returns can be mailed to:
Bespoke Skin Technology Pty Ltd
101 Park Street
St Kilda West VIC 3182