Shipping and Returns
Online purchases can be easily returned for FREE (no return shipping or handling fees) by mail by following the below procedure. We will refund your purchase price, excluding your original shipping charges, if applicable, unless the return was a result of our error.
N.B. Unless the product is faulty, products must be returned unopened in new condition and within 14 days of delivery receipt. If you are unsure if your product is eligible for return please email: firstname.lastname@example.org
Step 1. Email email@example.com with the following information: first name, surname, email address, contact telephone number and order number which can be found on your emailed order confirmation receipt.
Step 2. We will send you a pre-paid return satchel.
Step 3. Place the products together with a copy of your emailed confirmation receipt into the satchel.
Step 4. Notify us that the parcel is ready for collection by emailing: firstname.lastname@example.org and we will organise for it to be collected.